Policies & FAQs
How long can I expect my order to take?
Processing times are as follows (note, this does not include shipping times, see below):
Custom Invitations (Weddings, Bar Mitzvahs): 3-6 weeks (contact us for details regarding your order)
Catalogue Invitations (Showers, Kids Birthdays, Religious): 1-3 weeks (contact us for details regarding your order)
Growth Charts: 1-2 weeks
Art Prints: 3-5 days
Wood Prints: 2-3 weeks
Where do you ship to and how long will my package take to arrive?
At this time, we ship only to Canada and the USA (from the Toronto area). Shipping prices depend on the product being purchased and will be added upon checkout. Within Ontario, expect packages to arrive approximately 1-2 business days after being shipped. Packages elsewhere in Canada or to the USA should arrive in 4-7 business days.
What's your refund/exchange policy?
Due to the customized nature of our products, no refunds or exchanges are generally permitted. The only exception is if an error was made on our part after design was approved, in which case, rest assured we will do everything possible to rectify the situation. Most orders require approval of a digital PDF proof that will be emailed to the customer. We are not responsible for any damage during the shipping process. We take great care in inspecting each piece before shipping and packaging properly to limit potential damage. Just as you will have no control over how your invitations are handled once you've mailed the invitations to your guests, neither do we.
Do you do rush orders?
In general, you can expect most invitation orders to be shipped within 3-5 weeks of approval of the final proof. Rush jobs are available at an extra cost of 15% of your total order and expedited shipping is available at an additional cost and at your specific request (not an automatic option at checkout on this website). Contact us and let us know what date you need your item by and we'll do our best to accommodate.
How does the proofing process work?
When ordering a custom batch of invitations or cards, we will send you a digital PDF proof of your design. Up to 3 rounds of revisions are included in the price, any additional revisions/proofs will cost $25 each. If you're concerned about how a colour will print, a proof can be printed after the design is approved.
For nursery art and growth charts, a digital PDF proof will be emailed as well with up to 2 rounds of revisions included. Once the proof has been approved, we are not responsible for any errors unless there is a discrepancy between the final printed product and the approved proof.
PLEASE NOTE: SINCE ALL COMPUTER SCREENS DISPLAY COLOUR DIFFERENTLY, WE CANNOT GUARANTEE THAT THE COLOUR YOU SEE ON YOUR DIGITAL PROOF IS 100% THE SAME AS HOW IT WILL APPEAR PRINTED ON PAPER.