Frequently Asked Questions
Below is a list of answers to frequently asked questions about our products and services. If you have further questions that are not answered here, feel free to reach out to us by sending an email to firstname.lastname@example.org.
How much do invitations cost?
Many factors go into pricing invitations and stationery, including quantity, printing method and complexity of the design. Most of my clients spend between $5-9 per invitation suite. You can find more information on pricing here.
What is your turnaround time?
Turnaround times depend on the design. Invitations can take anywhere from 3-6 weeks including design time and production. I can give you a better idea of turnaround time once we’ve had a discussion around what type of design you’re looking for.
Coordinating stationery typically takes 1-2 weeks. Items such as seating charts and place cards are often done within 2-3 weeks of the event, once all your RSVPs have been returned. I always try to get your items to you a few days before your event so you have a buffer in case of any problems.
Do you do rush orders?
Depending on the design, I may be able to accommodate orders with a faster-than-normal turnaround time for an additional fee. Contact me to inquire.
What can I expect to happen at a consultation?
Impressions is a home-based business located in Aurora, Ontario. If you schedule an in-person consultation, I (Krystal) will meet you at a mutually agreed upon location in Aurora such as a coffee shop. I will arrive with plenty of samples to look through. We will discuss the general tone and style of your wedding, your budget and your vision. I will guide you through the samples noting what elements catch your eye and help you piece together the perfect design for you. Following your consultation, I will put together a customized quote outlining everything we discussed and we’ll proceed from there.
If you have seen invitation designs elsewhere that you like, please feel free to bring images of them along with you to the consultation to help me get an idea of the look you’re going for. I will not copy the design but will use it as inspiration to design something unique for you.
If an in-person consultation is not possible, we can speak over the phone, video chat or simply through email. I’m happy to correspond to you whichever way you are most comfortable.
How does the process work?
Once we’ve had a consultation and you’ve decided to proceed with my services, I’ll require a design deposit to begin work. I will let you know the amount of the deposit when I provide you with a quote. I’ll also require a Word document with the text you’d like on your invitation. I will then design a digital proof that I will send you via email within a few days. We will go back and forth revising the design until you’re completely satisfied. Once you’ve approved the design, the balance is due and production will begin. I will notify you when your order is complete and you may pick up your order from me in Aurora, or request shipping if you’re not local.
Do I get to see a proof?
As outlined in the process above, I always send a digital proof of your design before printing. If you’re concerned about how a colour will print out, you may request a hard-copy proof. However, this is only possible if we’re printing digitally, we cannot provide hard-copy proofs for foil or letterpress printing.
Can I order from you if I don't live in the Toronto area?
Absolutely! I am proud to have serviced clients from across Canada and the US and even some internationally. In those cases, we consult through phone or email and ship your invitations and/or stationery to you.
Do I have to choose a design on your website?
No, you do not. In fact, clients rarely ever order designs exactly as they appear in my samples. In most cases, clients choose elements of different designs that they like and we put them together in a new custom design that’s unique to them.
What is the payment schedule and methods of payment accepted?
After you’ve received a quote and are ready to proceed with my services, I’ll require a design deposit to begin work. I will let you know how much this deposit is at the time I provide the quote.
Once you have approved the design and we’re ready to proceed with production, the balance is due.
E-transfer is my preferred method of payment, however if that is not possible, I can accept Visa, MasterCard or Amex.
Will you copy a design I found elsewhere?
Out of respect for other designers and copyright laws, I will not outright copy a design. However, I encourage you to show me designs you’ve found that you like so that I can use them as inspiration to design something unique to you but with a similar look and tone.
When should I mail out my invitations?
For wedding invitations, I recommend mailing them out 8-12 weeks prior to the wedding.
For Bar/Bat Mitzvah invitations, I recommend mailing them out 6-8 weeks prior.
It’s more important to send them out earlier if you have not sent out save-the-dates or if you have out-of-town guests that may need to make travel arrangements.
Do you provide postage?
No, I do not provide postage. I always recommend bringing one of the invitations to the post office prior to mailing so that they can weigh it and make sure you purchase the appropriate postage.
The one exception to this is if you order pocket fold invitations where the RSVP card & envelope will be sealed inside and you’d like to include postage on the RSVP envelope. In this case, I ask that you either provide me with stamps or I can purchase stamps on your behalf and bill you for them. I will then apply them to the RSVP envelope before sealing them inside the pocket folds.